Privacy Policy

METATELLUS OÜ (registry code 14277455, Vana-Lõuna 39a-1, 10134 Tallinn, Republic of Estonia; hereinafter Metatellus, we or our) recognizes the importance of privacy. We are committed to protecting the privacy of all individuals whose personal data we process. 

If you have any questions concerning the processing of your personal data or if you wish to exercise your rights with regard to your personal data, please contact us using the following contact details: 

Address: Vana-Lõuna 39a-1, 10134 Tallinn, Republic of Estonia 


About this Privacy Policy

This Privacy Policy describes how your personal data is being collected, used and shared when you are using the Resolw account and app (hereinafter Resolw), and what are your rights in respect of your personal data. This Privacy Policy applies to you if you are an employee of a legal entity using Resolw to offer customer support or if you subscribe to our newsletter.

The first part of the Privacy Policy describes what categories of personal data are processed, what are the purposes and legal bases for processing and how long is personal data retained. Such information is provided in separate sections, depending on which user category you relate to. 

The second part of the Privacy Policy describes the general principles that are applicable to all of our data processing activities, including information about personal data sharing and your rights.   

The terms used in the Privacy Policy shall be construed as in the General Data Protection Regulation of the European Union (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation; hereinafter GDPR). 

Categories of personal data, purposes for processing, legal bases for processing and retention of personal data:

I am using Resolw as an employee of a legal entity 

When you are using Resolw as a representative or an employee or other person working for the legal entity who is using the Resolw to offer customer support and your user account is linked to the legal entity’s account, we are processing the following personal data about you:

We process your personal data for the following purposes and on the following legal bases:

We retain your personal data until it is necessary depending on the purposes for which we collected the data. We may retain your personal data longer, if it is necessary for the protection of our interests or the fulfilment of our obligations deriving from the law. We usually retain the personal data of app users for 10 years.

I am subscriber to a newsletter

We send you our newsletter only if you have provided us with your email address for this purpose. Your email address is therefore the only piece of personal data we process about you. The legal basis for such processing is your respective consent that you give us in order to receive the newsletter.

Please note that you can unsubscribe from our newsletter any time by clicking the ‘unsubscribe’ button at the bottom of the newsletter email. In such a case, we will delete your email address from the newsletter list immediately and you will not receive any of our future newsletters.

Personal data sharing

We may share your personal data with third parties who act as data processors or independent data controllers towards your personal data. Personal data is shared only if we have justified need for sharing, to the justified extent and only if we have legal basis for such sharing.

Data processors

We may share your personal data with service providers who process personal data on our behalf. The data processors that might have access to your personal data include Twilio and Amazon Web Services.

All data processors provide sufficient guarantees that they apply appropriate technical and organizational measures in order to ensure the protection of your personal data. We have concluded appropriate data processing agreements with the service providers and shall remain responsible for their actions in respect of the processing of your personal data.

Should you require more detailed information as regards the data processors we use, please contact us on the contact details provided above.

Third parties

We may share your personal data with the following entities who act as independent data controllers with regard to your personal data: 

Your personal data is shared with other independent data controllers if this is stipulated in this Privacy Policy, if this is required under the applicable law (e.g., when we are obligated to share personal data with the authorities) or if you have provided your consent for such processing.

Transmission of personal data outside the European Economic Area

We transmit your personal data outside the European Economic Area (EEA) only if we have legal basis to do so, including to data recipients: (i) who are located in a country where sufficient level of personal data protection is ensured in the assessment of the European Commission (including organisations certified under the Privacy Shield) or (ii) on the basis of an agreement which meets the EU requirements for the transmission of personal data to personal data processors located outside the EEA.


We implement sufficient technical and organizational security measures to protect your personal data, taking into account: (i) the level of technology, (ii) the costs of implementation, (iii) the nature, scope, context and purposes, and (iv) the possible risks to you that may arise from data processing. 

We do not view or listen to the content of the calls made through Resolw and we do not store the audio or video once they have been delivered to their destination.

All media is encrypted at the sender. Once arriving to the media server, each participant’s media is briefly decrypted before being re-encrypted and sent out to other participants.

Your rights

With regard to your personal data, you have all the rights prescribed by legal acts, including the GDPR, on the terms and conditions and to the extent established therein:

If you wish to exercise your rights or should you have any questions about the processing of your personal data, please contact us on the contact details provided above. We will answer to your request as soon as possible, but at least within 1 month of receipt of your request and inform you about the measures we have taken. For reasons of complexity or large scope of your request, it may take us longer to process your request (up to 3 months), in which case we will inform you of such circumstances.

If you believe that your rights have been violated or your personal data have not been processed in accordance with this Privacy Policy , we kindly recommend you to contact us on the contact details provided above. In case of a violation, you also have the right to turn to a competent data protection supervisory authority (in Estonia the Estonian Data Protection Inspectorate) or the court.

Amendment of the Privacy Policy

If our personal data processing practices shall change or we need to change the Privacy Policy due to changes in the applicable legal acts, case-law or guidelines or practices of competent authorities, we have the right to unilaterally amend the Privacy Policy. If the amendments affect you significantly, we shall notify you before the amendments enter into force by email or through Resolw app.

Applicable law

METATELLUS OÜ is registered in the Republic of Estonia and the processing of your personal data is therefore subject to the laws of the Republic of Estonia.