Troubleshoot & solve
customer issues instantly. From anywhere.
The only customer service software powered with Pointing video calls. Tap or draw on your screen during the video stream to give live instructions how to diagnose or fix customer issues from a distance.
The only customer service software powered with Pointing video calls. Tap or draw on your screen during the video stream to give live instructions how to diagnose or fix customer issues from a distance.
A customer in trouble initiates a chat with your team
Step 2
Resolw connects customer to an available team member
Step 3
Diagnose or solve the issue immediately via Resolw interactive video call
Real person contact online
Respond to your customers’ questions online in a personal manner. These connections will add to your bottom line and establish your business in the community.
Full-feature toolkit to
support any kind of
customer interaction online
Faster problem solving
Pointing
Pointing allows tapping or drawing on your customer’s video stream to give live instructions on how to fix an issue from a distance quickly and efficiently.
Chat, audio & video calls
Solve issues with a full-feature toolkit including live chat, audio calls or video calls with Pointing. Your customers don’t need to install any software.
Easier customer
relationships
Multiple points of contact
Customers can reach you by clicking a link or a chat button on your website, or by scanning a QR code printed on your product.
Built-in flexibility
To start a Resolw chat with a specific customer, send them a generated link via email, Messenger, Whatsapp, SMS or other.
Effortless teamwork
Intra-team communication
Collaborate with the whole team with text, audio and video calls with Pointing.
Chat routing, assigning & collaboration
Automatic routing takes your customers’ messages to an available teammate. Easily reassign a chat to the right coworker or add them to the conversation.
